FREQUENTLY ASKED QUESTIONS

1. Who is eligible for the California Clean Fuel Reward?

The reward can be applied to a purchase or lease of an electric vehicle through a participating retailer. There are no income or location restrictions within California, but the vehicle must be registered in the State of California. For full details, see Program Rules.

---

2. What makes a vehicle eligible for the California Clean Fuel Reward?

New purchased or leased Battery Electric (BEV) and Plug-in Hybrid (PHEV) vehicles with a minimum battery capacity of five (5) kilowatt-hours. The Eligible Vehicles page is frequently updated.

---

3. Where can I find a list of eligible vehicles and the applicable California Clean Fuel Reward amount?

An updated list of eligible vehicles can be found here.

---

4. Where can I find a list of participating retailers?

An updated list of participating retailers can be found here.

---

5. How is the amount of the reward determined?

The reward amount depends on the vehicle battery capacity, measured in kilowatt-hours (kWh). Vehicles with battery capacities of sixteen (16) kilowatt-hours or higher qualify for the maximum reward of $1,500. Vehicles must have a battery capacity of five (5) kilowatt-hours to be eligible for a reward.

Battery Capacity in kWh	Program Reward Calculation Based on $1,500	Program Reward Amount
Capacity greater than or equal to 16 kWh	100% x $1,500.00	$1,500.00
Capacity greater than 5 kWh and less than 16 kWh Example: Capacity of 8.8 kWh	38.9 + (Capacity - 5)/11 x 61.1 = Reward Percentage 38.9 + (8.8 - 5)/11 x 61.1 = 60% x $1,500.00	Example $900.11
Capacity exactly 5 kWh	38.9% x $1,500.00	$538.50
Capacity less than 5 kWh	0% x $1,500.00	$ 0.00

---

6. Are used vehicles eligible for the California Clean Fuel Reward?

Only new, not previously registered vehicles are eligible for the reward.

---

7. Can the reward be applied toward the lease of an eligible vehicle?

Yes. Enrolled retailers must reduce the customer's contract price by the amount of the California Clean Fuel Reward on both purchases and leases.

---

8. How can I learn more about charging my vehicle and special electricity rates that may be available?

Your utility can be a valuable partner when you own an electric vehicle. It may offer special rebates, discounts, and time-of-day rates for EV charging. And many utilities operate networks of EV charging stations that you can use. For more information, contact your local utility.

---

9. Are there other EV rewards available other than this one?

There are many incentives, rewards, rebates, and tax credits available to people who purchase or lease electric vehicles, including discounts on chargers and electricity rates-you may even be eligible for HOV lane access. For full details, see Additional EV Incentives.

---

10. Is the reward stackable with other incentives?

Yes, there are many incentives, rewards, rebates, and tax credits available to people who purchase or lease electric vehicles, including discounts on chargers and electricity rates-you may even be eligible for HOV lane access. Information on combining EV rebates is on our Additional EV Incentives page.

---

11. What if I bought my vehicle before the California Clean Fuel Reward was available?

Vehicles purchased before November 17, 2020 are not eligible for the California Clean Fuel Reward. If you purchased your vehicle prior to that date or you did not purchase at a participating retailer, we encourage you to visit your electric utility or the Additional Incentives page as you may still be eligible for rewards.

---

12. How is the California Clean Fuel Reward funded?

The California Clean Fuel Reward is funded by electric utilities participating in the California Air Resources Board's Low Carbon Fuel Standard (LCFS) program.

---

13. Does this program replace the California Clean Vehicle Rebate Project (CVRP)?

No. The California Clean Vehicle Rebate Project (CVRP) continues to be available to qualifying consumers and businesses. Customers who are eligible for CVRP rebates can combine them with the California Clean Fuel Reward.

---

14. Why was my retailer enrollment rejected?

Complete instructions for enrollment are available in the Program Guide. Common reasons for enrollment rejection are as follows:

• Missing signed California Clean Fuel Reward Retailer Agreement
• Incorrect DMV Retailer ID (must be 5 digits)
• Not providing the website for the brand on the enrollment. Please do not provide the auto group website.
• Not enrolling the brands separately. Please be sure to use a different contact and email address for the (GM) as the same email cannot be used for multiple retailers.
• Incorrect banking information was entered
• Missing completed W-9 Form (uploading blank documents)
• Uploading another store W-9, not matching Tax ID
• Leaving fields blank
• Not checking if the information is for the retailer on the enrollment (entering an address/info for another store)

---

15. What are the eligibility requirements for retailer participation?

Retailers must be registered with the California Department of Motor Vehicles (DMV) as a new vehicle retailer to be eligible to participate in the California Clean Fuel Reward.

---

16. How does a retailer file a reward claim after selling an eligible EV?

Enrolled retailers will have access to training and job aids that cover how to file reward claims. All participating retailers are required to submit claims using the retailer web access portal. You will need to provide copies of the following documentation:

• Purchaser's driver license
• Completed Vehicle Purchase Agreement
• California Vehicle Registration/Title Application
• Signed Customer Terms and Conditions Agreement

---

17. How much time does it take for a claim to be reimbursed?

We expect to reimburse most claims within ten (10) business days.

---

18. How long do retailers have to claim a reward after a sale?

Retailers must submit a claim request within 45 days of the vehicle sale.

---

19. What retailer training and support will be available?

Enrolled retailers gain access to several easy-to-use training resources. Managers will be able to share a library of fast-paced videos with their teams. Participants will learn how to identify eligible vehicles and present the reward, initiate a claim, and win over EV buyers by overcoming common objections. Training materials will be available from the retailer web portal (password required for enrolled participants) and include:

• On-Demand Videos
• Live and Recorded Webinars
• Downloadable Job Aids
• Text Message Communications

---

20. What are the advertising resources and guidelines for participating retailers?

A Retailer Launch Kit that enables participating retailers to promote the benefits of the California Clean Fuel Reward to customers is available. It includes a Brand Style Guide that provides:

• Program identity guidelines and logo
• Brand typefaces and colors
• Digital assets for website use
• High-resolution assets for print advertising and signage
• Email and social media templates

---

21. How can a retailer become a part of the Advisory Committee?

By contacting the California Clean Fuel Reward Headquarters via info@cleanfuelreward.com.

---

22. I have a question that is not covered here. Who can I contact?

Please contact the California Clean Fuel Reward Headquarters via info@cleanfuelreward.com or by phone at 1-800-880-0320. We're available Monday through Saturday, from 6:00 a.m. to 5:00 p.m. Pacific Time to answer any questions.